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  • What areas do you service?
    LAPS is currently only providing services within a small area of our location. We do plan on expanding our service area as we become more established. We may also be able to provide services to other nearby surrounding areas. Please contact us to see if we can provide services to your family if you live in an area slightly outside of the shown boundary.
  • What kind of animals will you care for?
    If it has fur, feather, scales, or hooves, chances are we are willing to provide care for your animals. We might draw the line at lions and tigers and bears.
  • Will you visit as the same times every day?
    While we do try to visit at the same times every day, pets and traffic can be unpredictable, so this could put us slightly later or earlier than previous visits. However we do guarantee we will visit within the 'time block' you choose.
  • What do you mean by 'time block'?
    We schedule visits in blocks and you can request which block you would like. All time blocks (except anytime visit and overnight services) have a 2 to 3 hour range and this means we guarantee your visit will occur sometime within that time range. You will be able to see the time range when selecting a time block.
  • Will you call or text us to let us know you visited and how our pets are doing?
    We do not normally call or text unless there is an emergency or an urgent question that requires an immediate answer. However, we do send a visit report daily that includes photos of your pet through our industry leading app (Time to Pet) and to your email. With our app, you will also be alerted when we arrive to care for your pets. We normally only send a report once a day if there are multiple visits scheduled, but if requested we can send a report after every visit.
  • What is your preferred method of payment?
    We prefer all clients to pay through Zelle. However we do offer alternative payment methods such as cash, Venmo, CashApp, and ApplePay. If you need to use one of the additional methods, please let us know before invoices are due.
  • What is your cancellation policy?
    We understand that things happens and trips need to be cancelled. If you contact us and let us know before the due date on your invoice we will credit any funds you have already paid to your account to use at a later date. We do not give cash refunds or credit reversals. If you cancel after the due date on your invoice, there will be a cancellation fee of 25% of the total. We do not offer any credit for early returns as these dates and times are held specifically for you and cannot be filled.
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